Terms and Cancellation Conditions for Stays at Rekreační areál Kristýna

Booking a Stay and Establishment of a Contractual Relationship:

The client books a stay at the resort by submitting a reservation online via the booking form on the website www.kemp-kristyna.cz, by email, or in person.

The order must include:

• the client's first and last name, home address, and phone number.

• Dates of stay and type of accommodation

1. Once an order has been properly placed and submitted, the customer is bound by that order.

2. Upon confirmation of the order by the Kristýna Resort, a contractual relationship is established between the client and the resort, under which the resort undertakes to provide the client with services of the confirmed scope and quality, and the client undertakes to pay the resort the agreed price.

3. These terms and conditions apply to the individuals listed in the reservation submitted by the client and confirmed by the resort.

Client rights and obligations:

The client has the right to:

• to be fully and adequately informed about the services ordered, i.e., their scope, schedule, and price

• the proper provision of the services he ordered and paid for

• cancel a confirmed reservation at any time prior to the start of the stay, provided that the cancellation policy is followed

• file a complaint about defects in the services provided

The client is required to:

• provide all the necessary details of the order completely and accurately

• pay the full cost of the stay to the resort by the specified deadline

• comply with the rules and regulations of the recreational facility whose services they use

• Carefully check the confirmation of your stay provided by the resort, and if you find any discrepancies, contact the resort immediately

Complaints

1. If the client is not provided with services in accordance with the agreed scope, or if the resort causes the client material damage, the client is required to file a complaint without undue delay at the front desk, which will immediately assess the validity of the complaint and ensure that the matter is resolved.

2. Both parties will endeavor to resolve complaints on the spot.

3. The resort is not liable for customer complaints caused by the customer as a result of providing incorrect or misleading information.

4. The complaint procedure is governed by the applicable laws of the Czech Republic.

The Recreation Center's Obligations to Guests

Prices and Payment

Prices are subject to change and may vary depending on the date and time. When booking online using the reservation form, a deposit is required, which can be paid by credit card or bank transfer. You will be prompted to make the payment immediately after completing the reservation form. Your reservation will not be finalized until payment is received and recorded in our reservation system without delay.

• If the total cost of the stay is not demonstrably paid by the deadline specified in the booking confirmation, the resort reserves the right to cancel the confirmed reservation. Failure to pay the deposit does not relieve the guest of the obligation to cancel the reservation in writing. Payment of the deposit is considered complete once the funds have been credited to the resort’s account.

• Payment must always be made before check-in.

Check-in

Upon arrival, guests must present their ID card and proof of payment for their stay at the resort reception desk.

After check-in, the front desk will assist the guest with their accommodation and provide further information about their stay. Check-in is available on the day of arrival starting at 3:00 PM.

Cancellation Policy

1. The guest has the right to cancel the stay at any time, i.e., to withdraw from a confirmed booking. This withdrawal by the guest must be made in writing and verifiably delivered to the resort.

2. The resort is entitled to a cancellation fee, which is calculated based on the length of time between the date of cancellation and the first day of the confirmed stay.

3. Cancellation fees are charged based on the total, i.e., confirmed price of the stay. If a guest cancels their arrival or fails to arrive for a booked, confirmed, and paid stay, the price will be refunded to the guest minus the cancellation fees, as follows:

   • 90-40 days - 15%

   • 39-15 days - 30%

   • 14- 8 days - 50%

   • 7 and fewer days - 100%

4. The cancellation date is the actual date on which the written cancellation is received by the resort, and it is included in the number of days specified above for calculating cancellation fees. The first day of the stay is not included in this count. In the event of a cancellation, the resort will refund the deposit paid within 14 days, minus the applicable cancellation fees.

5. No cancellation fee will be charged in the event of the death of a family member, provided an official certificate is submitted.

6. In the event of early termination of the stay, there is no entitlement to a refund of the remaining amount, except in the case of the death of a family member.

Covid-19 Cancellation Policy

Reservations may be canceled due to Covid-19, with a full refund of the deposit paid for the stay, no later than the day before the start of the stay. The following three scenarios may apply:

• a) Due to COVID-19, the campground is closed—either completely or partially, specifically for the type of accommodation you have reserved.

• b) The customer has been placed in quarantine due to COVID-19. In this case, the customer must contact our front desk immediately to actively address the situation. A “quarantine order” (issued by the relevant Regional Public Health Authority) is required as proof and a condition for the refund of the deposit paid.

  c) The customer has tested positive for COVID-19. In this case, the customer must also contact our front desk immediately and actively address the situation. A confirmation of infection (issued by the laboratory or institution where the test was performed) is required for a refund of the deposit.

Information on Data Protection (GDPR)

The protection of a guest’s personal data when processing a booking for accommodation and other services with the Accommodation Provider is governed by the provisions of Section 1746 et seq. of Act No. 89/2012 Coll. and Regulation (EU) 2016/679 of the European Parliament and of the Council.

Handling of Personal Data

The moment you express interest in accommodation services, place an order, or enter into a contract, the Accommodation Provider obtains the customer’s (client’s) personal data for processing, namely first and last name (Company ID, Tax ID), residential address (business address), email address, and phone number. This mandatory information is used to uniquely identify the customer and thereby to validly establish a contractual relationship for a specific requested service.

Upon check-in, the customer’s (client’s) valid ID number and vehicle registration number are added to the list of personal data.

When using the internet connection to the WiFi network operated by the Accommodation Provider, additional personal data is required, such as the connection’s IP address, the MAC address of the end device, and operational and location-related data required by applicable law from the external telecommunications service provider (internet service provider). If the customer (client) uses the option of online payment for services rendered via an electronic payment gateway/payment terminal, this also includes the payment card identification data necessary to process the electronic payment transaction using the customer’s (client’s) payment card, to the extent required by the external operator of the payment gateway/payment terminal.

In the event of a complaint or withdrawal from the contract, in addition to the personal data provided, the customer’s (client’s) bank account number may also be required for the purpose of a potential wire transfer of funds to their account.

Failure to provide the required information will result in the requested stay or service not being arranged or provided. The customer (client) is responsible for the accuracy and truthfulness of the personal data provided. If a person orders a service on behalf of third parties, by submitting the order, they confirm that they are authorized to provide the personal data of these persons specified in the order for the purpose of providing the services.

All of the above-mentioned personal data is processed by the Accommodation Provider for the purpose of fulfilling: the services offered; legal obligations (particularly in the areas of accounting and taxation); obligations necessary to ensure the protection of the company’s rights and the enforcement of its legal claims; and for the purposes of recording local recreational fees and submitting them to the relevant authority. If the client is not a citizen of the Czech Republic, the Accommodation Provider is required to maintain the client’s personal data in a registry for the Foreign Police and, in accordance with its obligations, to make such data available (to the extent required by applicable legislation).

Personal data is processed by Kristýna, a.s., solely and exclusively for the purpose of providing services in accordance with the contract or order. The personal data provided is accessible to the Accommodation Provider’s employees (receptionists, accountants, executives) and external processors (webmaster, external accountant, accommodation software administrator, entities providing cashless payment services via payment terminals and gateways, internet service provider, etc.). Data processing agreements (or other types of agreements addressing the handling of personal data) have been concluded with external processors; employees are obligated to maintain confidentiality regarding the client’s personal data, even after the termination of their employment. Personal data is processed automatically and manually, in electronic and paper form, to the extent and for the purposes specified above. In accordance with applicable legislation, the Accommodation Provider is authorized to process and collect the provided personal data for the duration of the contractual relationship with the customer (client) and for an additional 5 years beginning at the end of the fiscal year in which the contractual relationship ended (necessary primarily due to the requirements of the Accounting Act No. 563/1991, Act No. 278/2019 Coll. on Local Fees, and Act No. 278/2019 Coll. on the Residence of Foreigners).

If the Accommodation Provider requests personal information other than the mandatory information listed above and does not specify at the time of collection that such information is mandatory, nor provide a justification (e.g., a legal obligation), such information is provided voluntarily for the purpose of fulfilling the reservation or another contractual relationship. At the same time, the Accommodation Provider hereby informs you that if you provide your email address, they will use it, along with your first and last name, in the future (in accordance with a “legitimate interest”) for their own marketing purposes, to provide further accommodation offers and the opportunity to use other services provided by the Accommodation Provider, as well as to invite you to participate in future events they organize. With regard to this notice, your consent is not required.

If they wish, the Accommodation Provider’s clients may request information about what personal data is being processed, request a copy of the personal data being processed, and request the deletion of such personal data. Clients may submit such requests in writing to management@kemp-kristyna.cz, and the data controller is required to comply with the client’s request within 30 days.

Final Provision

The supplier is registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section B, File No. 203.

• Business ID: 44568657, Reception phone: +420 603867576

• email: recepce@kemp-kristyna.cz

• www.kemp-kristyna.cz Rekreační areál Kristýna

The General Terms and Conditions take effect on April 1, 2022